At Meridian Watches ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://meridian.agras.rs or make a purchase from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, phone number
• Billing Information: Credit card details, billing address
• Shipping Information: Delivery address, recipient name
• Communications: Messages, reviews, feedback, survey responses
• Preferences: Product interests, newsletter subscriptions

1.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: Approximate location based on IP address
• Cookies: Session cookies, preference cookies, analytics cookies

1.3 Information from Third Parties

• Payment Processors: Transaction confirmation and status
• Social Media: Basic profile information when you login with social accounts
• Analytics Providers: Aggregated demographic data

2. How We Use Your Information

2.1 To Provide Services

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Manage your account and preferences
• Provide customer support
• Process returns and refunds

2.2 To Improve Our Services

• Analyze usage patterns and trends
• Personalize your shopping experience
• Develop new products and features
• Conduct research and surveys

2.3 For Marketing

• Send promotional emails (with your consent)
• Display personalized advertisements
• Notify you about sales and new products
• Send abandoned cart reminders

2.4 Legal Obligations

• Comply with legal requirements
• Enforce our terms and conditions
• Protect against fraud and abuse
• Respond to legal requests

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

3.1 Service Providers

• Payment Processors: Stripe, PayPal (for secure payment processing)
• Shipping Partners: FedEx, UPS, USPS (for order delivery)
• Email Services: SendGrid (for transactional emails)
• Analytics: Google Analytics (anonymized data only)
• Customer Support: Zendesk (for ticket management)

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

3.4 Consent

With your explicit consent for purposes not covered in this policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited employee access on a need-to-know basis
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and vulnerability testing
• PCI Compliance: We don't store credit card details; handled by PCI-compliant processors

5. Your Rights

5.1 GDPR Rights (European Residents)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit processing of your data
• Portability: Receive your data in a portable format
• Object: Opt-out of certain processing activities
• Withdraw Consent: Revoke previously given consent

5.2 CCPA Rights (California Residents)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy choices

5.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@meridianwatches.com
• Phone: +41 22 123 4567
• Mail: Privacy Department, 123 Luxury Avenue, Geneva, Switzerland

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain order data for 7 years for tax purposes, and account data until you request deletion or 2 years after account inactivity.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice via email or through a prominent notice on our website.

11. Contact Us

If you have questions or concerns about this privacy policy, please contact us: